At Smash Booth, we know plans can change, and we’ll always do our best to work with you. Below is a simple breakdown of how cancellations and rescheduling work, so you know exactly what to expect.

Rescheduling

If you need to change your event date, let us know as soon as possible. We’ll make every effort to accommodate your new date. If your new date isn’t available, your retainer (25% deposit) will be applied to cover the original booking. Events moved into the following calendar year may be subject to updated pricing.

 

Cancellations

• More than 3 months before your event: We can apply your 25% retainer as a credit towards a future event date, and refund any money paid above that amount, if applicable.

• Within 3 months of your event: You’ll forfeit the greater of your 25% retainer or 25% of the service fee.

• Custom Orders: Any custom backdrops, wraps, props, or design work that has already been created will be billed in full. These will be made available for pickup (or shipping at your cost) within 30 days.

•  

Force Majeure (Uncontrollable Circumstances)

In rare cases where an event must be canceled due to something completely outside either party’s control (like natural disasters or pandemics), we may retain up to 25% of the service fee to cover the preparation already completed.